FAQs

We provide therapy for a wide range of mental health concerns, including anxiety, depression, trauma, OCD, bipolar disorder, eating disorders, behavioural and developmental issues like Autism, ADHD, learning disability and more.

Counseling typically focuses on addressing specific issues and providing guidance and support, while psychotherapy is more in-depth and aims to help individuals understand and overcome underlying issues and patterns.

Sessions typically last between 45-60 minutes, but the length of the session may vary depending on your individual needs and goals.

During your first session, your therapist will work with you to gather information about your concerns, history, and goals. You will also have the opportunity to ask any questions you may have about the therapy process.

The frequency of sessions will vary depending on your individual needs and goals. Your therapist will work with you to determine the appropriate schedule for your treatment.

Yes, we offer couples and family counseling to help improve communication and relationships.

You can schedule an appointment by calling our office. Our intake team will work with you to schedule a time that works best for you for in-clinic appointments or help you with booking an online appointment.

Please create an account on our platform. Your data is stored safely at all times. Visit the profile of your chosen therapist (or continue browsing) and select a date and time that suit your (and your child’s) schedule and that you’ll be able to stick to regularly. Then select the appropriate service option from the list provided below. For instance, if you require a consultation only, click on consultation and then continue to proceed to the next step. You will be taken to the payment gateway where you can pay for the consultation to complete your booking. Once booked, you and the therapist will receive an email notification with the booking details. Please check to see if the details are correct.

We understand that unexpected circumstances can arise. Please contact our office as soon as possible if you need to cancel or reschedule your appointment.

Yes, everything you share with your therapist or psychiatrist is confidential, with some exceptions.

The length of treatment will vary depending on your individual needs and goals. Your therapist or psychiatrist will work with you to determine the appropriate duration of treatment.

Yes, we offer teletherapy services for individuals who prefer to receive mental health services online. Our teletherapy sessions are conducted securely and confidentially through a video platform.

Our fees vary depending on the type of service you require. Please call the office for more details.

Pediatric support is a specialized healthcare service that focuses on the physical, emotional, and social health of children. Our pediatric support services can benefit your child by providing comprehensive care that addresses all aspects of their health and well-being.

We offer a range of pediatric support services, including routine check-ups, immunizations, developmental assessments, and behavioral health services.

Nutritional support is a healthcare service that focuses on promoting optimal nutrition for individuals of all ages. Our nutritional support services can benefit you or your child by providing personalized nutrition counseling, education, and support to help you achieve your health goals.

Yes, we provide nutritional support for a variety of medical conditions and dietary restrictions, including diabetes, food allergies.

**We have a 24 hour cancellation policy. Anything more than 24 hours can be cancelled without charge and you will receive a refund within 7 working days. If sessions are cancelled with less than 24 hours they will be fully charged and no refund would be possible for the session.

While this may be difficult to hear, the policy is put in place to safeguard the service and the therapists’ time. When a session is cancelled without adequate notice, we are unable to fill this time slot by offering it to another child. Because of this we do not give refunds unless there are very exceptional circumstances and this would be at the discretion of the Director.